When a computer glitch at a COVID-19 vaccination site caused traffic to back up for over an hour, officials called in a Chick-fil-A drive-thru expert to fix the mess.
According to The Post and Courier Mount Pleasant, S.C., Mayor Will Haynie contacted Chick-fil-A manager Jerry Walkowiak when a computer glitch caused traffic at a drive-thru clinic in the Seacoast Church parking lot to become gridlocked for over an hour late last month. “When you need help, call the pros,” Haynie recently tweeted along with a video of Walkowiak directing cars.
“I had said that what we were essentially doing was reinventing the Chick-fil-A drive-thru,” Haynie told reporters. Walkowiak was reortedly able to identify the issue that was slowing down the process and cut patients’ wait time from an hour to around 15 minutes.
Chick-fil-A has previously been recognized for its speedy drive-thrus. According to Jared Solid, who manages drive-thru innovations for the company, “The drive-thru experience is all a game of seconds. It’s about putting the right people in the right places to shave off unnecessary time.”
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